Back Orders

At times, certain items listed on our website may be temporarily out of stock. This is not an uncommon occurrence and is largely due to the way certain manufacturers manage their supply chains and inventory. In particular, handmade and artisan-crafted products often have limited availability because they are not mass-produced in large factories. Instead, they are carefully crafted in small batches, sometimes even made to order. This results in a longer turnaround time, as artisans and manufacturers ensure that every item meets the highest standards of quality before being shipped to us and, ultimately, to you.

How Our Backorder System Works

Even if an item is out of stock at the time you visit our website, you can still add it to your cart and complete the purchase. Our system allows customers to place orders for out-of-stock items, ensuring that they are prioritized when new stock becomes available. Once you complete your purchase, we immediately place an order with the supplier to secure your item as soon as it is restocked or freshly made.

Once your order is in progress, we will provide you with regular updates on its status. We understand that waiting for an item can be frustrating, so our team is committed to keeping you informed every step of the way. You will receive notifications about estimated delivery times, any changes in the expected restocking schedule, and any other relevant updates regarding your purchase.

Typically, backordered items take anywhere from 1 to 4 weeks to be delivered, depending on the specific product and the supplier’s production timeline. However, in rare cases where an item may take longer to arrive, we will communicate this to you as soon as possible. If at any point you decide you no longer wish to wait, we offer flexible options to accommodate your needs.

Your Options for Backordered Items

We strive to make our backorder process as hassle-free as possible. If an item you have ordered is on backorder, you have several options:

Wait for the Item – If you are willing to wait for your item to become available, we will keep you updated on its progress and provide an estimated shipping timeline.
Full Refund, No Questions Asked – If at any time you decide that you no longer wish to wait for your item, you can request a full refund. We process refunds quickly and efficiently, ensuring that you are not left out of pocket for an extended period.
Receive a Store Credit or Coupon – If you prefer, we can issue you a store credit or a coupon for the full value of your backordered item. This credit can be used toward any other product available on our site, allowing you the flexibility to choose something else while waiting for your preferred item to be restocked.

Our Commitment to Customer Satisfaction

At Aran Storehouse, customer satisfaction is our top priority. We understand that delays in receiving your order can be inconvenient, and we appreciate your patience as we work with our suppliers to fulfill every order as quickly as possible. Our team is always available to address any concerns you may have and provide updates on your order status.

We take pride in partnering with artisans and manufacturers who share our commitment to quality. While this sometimes means longer wait times for certain products, it also ensures that you receive unique, high-quality items crafted with care and attention to detail. We believe that the wait is often worth it when it comes to handmade and specialty items, as these products offer exceptional craftsmanship and lasting value.

How to Contact Us

If you have any questions regarding our backorder policy or need assistance with an existing order, our dedicated customer support team is here to help. You can reach us through the following channels:

Email: sales@aranstorehouse.com
Phone: +353 646641239

Our support team is available during business hours to assist with any inquiries, whether you need an update on your order status, wish to make changes to your order, or have any other questions related to our products and policies.